UK Delivery Charges:
|Service||Order Value||Cost||Delivery estimate|
|Standard||Any||£6||5-7 working days|
|Express (Mainland UK)||Any||£10||2 working days|
Please contact firstname.lastname@example.org for international delivery charges and next day delivery charges (order to be placed before midday).
Please provide an email address at the point of order. You will receive an email confirming dispatch and information on how to track your order, if applicable.
If you choose more than one address for dispatch, a delivery charge will be applied to each address.
Order Cancellations and Amendments
Bespoke orders are considered as final when the order is placed, and cannot be cancelled.
Amendments to orders can only be made within 24 hours of the original order being placed; thereafter it will count as a new order as preparation for dispatch will have completed.
You may cancel an order within 24 hours of the original order being placed, before it is dispatched. Cancellations after this time will incur carriage costs.
We are happy to offer an exchange to the value of a purchased item, providing the item is returned unused in its original packaging and with a valid receipt or delivery note.
Returns and Refunds
We at Emma DunneLtd. wish for you to be delighted with your purchases. However, if you change your mind about your order you may return it, with the original packaging within 14 days. We do not refund any of the carriage costs incurred.
If you have purchased your item at a show and change your mind, you may also return this as long as you have the receipt or delivery note and it is unused with the original packaging. We do not refund any of the carriage costs incurred.
Refunds can only be made to the original credit or debit card.
On the rare occasion, you may receive a faulty or damaged item, please notify us as soon as you can, within 3 days of receipt. We will endeavour to ensure the situation is dealt with as quickly as possible: it may be necessary to ask you to send us a photograph of the item so that we can determine the best resolution. You would be entitled to an exchange or refund on the item should you wish, and if necessary we would reimburse any postage costs incurred if you send the item back to us.
In any case of returns we will deal with your request as quickly as possible and certainly within 10 days. We will confirm receipt of your parcel by email, but please remember that it can take several days for a refund to show on your account. If you have not heard within 10 days of sending us your items, please contact email@example.com or call 01304 240338.